The location where I signed my 1st AskBillFirst contract client
At the ball field
Monday, February 28, 2011
Sunday, February 27, 2011
Saturday, February 26, 2011
Saturday, February 19, 2011
AT&T still sucking
Ok, got in touch with order management this morning to find out that the order can't be touched because of the error. It'll take 24-48 hours for the group that has it to fix the error and then another 7 days for them to be able to port over the number so now we're looking at March 1st. If it doesn't happen, I'm cancelling the entire service.
AT&T Lack of Service
So, I was told that the order would be complete in 2 - 3 hours. I got home about 4:00 and the service still wasn't active. I called the service center and after explaining what I had been through and what I had been told, I was transferred to tier 2 support and went through a similar description. After a bit of time, I was told that it would take until 10:00 to complete the order and that everything should be fine at that point. Shortly after 10 I tried and the service still wasn't activated.
Friday morning I call back. I'm told that everything looks good and should be working. They asked how I had everything connected and I informed them that it was all set up per their instructions. I still wasn't getting incoming calls. They did a few things on their end, tried calling and didn't get anything. I told them that was the problem. They said they had to reset the router from their end. I told them to go ahead. They disconnected our phone call and didn't call back, or check to see if things were fixed. I went to work.
When I got home from work, I called the tech support again. I was immediately transferred to tier 2 support and was told that it could take at least 5 days for the order to complete and that there was an error with my order since the date or porting didn't match up with the date they tried to port. Um, okay but the date they told me was the 14th and now I'm to understand that they rewrote the order again on the 17th and was trying to force the number change. Wasn't anything he could do and that I'd he'd try to connect me to the voice order people. So, after sitting on hold for 15 minutes, he came back on the line and said, "just missed them. They closed at 7." Now, my guess is that when I do get in touch with voice order, I'm going to be told that they have to redo my order and that it'll take another 10 days...bet me.
Realistically, I'm only paying $10 a month to T-Mobile for the home phone but the connection is inconsistent, which is why we wanted to change but I'm getting real close to telling AT&T to cancel the order. We'll see what they have to say tomorrow.
Friday morning I call back. I'm told that everything looks good and should be working. They asked how I had everything connected and I informed them that it was all set up per their instructions. I still wasn't getting incoming calls. They did a few things on their end, tried calling and didn't get anything. I told them that was the problem. They said they had to reset the router from their end. I told them to go ahead. They disconnected our phone call and didn't call back, or check to see if things were fixed. I went to work.
When I got home from work, I called the tech support again. I was immediately transferred to tier 2 support and was told that it could take at least 5 days for the order to complete and that there was an error with my order since the date or porting didn't match up with the date they tried to port. Um, okay but the date they told me was the 14th and now I'm to understand that they rewrote the order again on the 17th and was trying to force the number change. Wasn't anything he could do and that I'd he'd try to connect me to the voice order people. So, after sitting on hold for 15 minutes, he came back on the line and said, "just missed them. They closed at 7." Now, my guess is that when I do get in touch with voice order, I'm going to be told that they have to redo my order and that it'll take another 10 days...bet me.
Realistically, I'm only paying $10 a month to T-Mobile for the home phone but the connection is inconsistent, which is why we wanted to change but I'm getting real close to telling AT&T to cancel the order. We'll see what they have to say tomorrow.
Thursday, February 17, 2011
AT&T Service
Okay, I knew it was too good to be true. Yes, T-Mobile held up there end all the way through and I'm very happy with their service. AT&T however....
Porting a phone number from one provider to another shouldn't be that difficult. I set the order up with AT&T for the 4th. When I didn't hear anything from them, I called and asked what the status was. They said that the order had been cancelled due to some missing information. I asked them when was I going to be notified of that. They said they send the notification by mail (which I still haven't received). I gave the rep the missing information they needed and the order was recreated to take affect the 14th. On the 14th, I noticed that the order was still in a pending state, so I called on Tuesday and was on hold for 45 minutes before I had to get off the phone and get someplace.
This morning I called and was able to speak with a rep. I asked why the order hadn't been processed and she said she didn't know, that she couldn't talk with the back room people to find out but that she could move the install date to the 25th. I asked what would happen if come the 25th they still were having issues with the installation and the rep assured me that she would stay on top of things and it wouldn't be a problem. I asked again, if they're having issues with it now, what would change come the 25th. She said that if there were issues on the 25th then she'd call the back room and get it worked out. I asked if she could call the back room on the 25th, why couldn't she call the back room today? She called the back room and within 20 minutes the order was processed.
Porting a phone number from one provider to another shouldn't be that difficult. I set the order up with AT&T for the 4th. When I didn't hear anything from them, I called and asked what the status was. They said that the order had been cancelled due to some missing information. I asked them when was I going to be notified of that. They said they send the notification by mail (which I still haven't received). I gave the rep the missing information they needed and the order was recreated to take affect the 14th. On the 14th, I noticed that the order was still in a pending state, so I called on Tuesday and was on hold for 45 minutes before I had to get off the phone and get someplace.
This morning I called and was able to speak with a rep. I asked why the order hadn't been processed and she said she didn't know, that she couldn't talk with the back room people to find out but that she could move the install date to the 25th. I asked what would happen if come the 25th they still were having issues with the installation and the rep assured me that she would stay on top of things and it wouldn't be a problem. I asked again, if they're having issues with it now, what would change come the 25th. She said that if there were issues on the 25th then she'd call the back room and get it worked out. I asked if she could call the back room on the 25th, why couldn't she call the back room today? She called the back room and within 20 minutes the order was processed.
Monday, February 7, 2011
T-Mobile Service
Have to share my recent experience with T-Mobile.
We have a family plan with T-Mobile, and have had it for 8 years already. We have 4 cell phones and T-Mobile Home on it. T-Mobile home has been iffy on the connection but since we use our cell phones so much it hasn't been that big of a deal.
We've been letting our contracts expire since we had full intention of moving to Verizon, until recently. I called T-Mobile to let them know we were moving and they came back with an incredible offer to upgrade our phones and reduce the monthly data plans. We ended up with three new BlackBerry Bolds with unlimited data and after the AAA discount, we're only paying $15 more per month than we were paying before, without data.
Then, things got interesting. One of our cell phones was getting moved to Verizon and was being taken off our plan. Once that was done, we were replacing it with another line. No big deal. While activating the new phone, I was told that since we activated it so quickly we wouldn't be charged the $200 early termination fee for the one that was moved. Since that line was not under contract, I asked why there would be an early termination. I was told that when we upgraded our other lines, it affected all of the lines on the plan and that all were upgraded to a new 2 year plan. Well, we're in the process of moving our T-Mobile Home over to our AT&T U-Verse so I questioned whether we'd be charged an early termination fee on that line once it was moved. I was told that I'd need to speak with customer care to discuss that.
Anticipating the worst, I made that call this morning and was pleasantly surprised. After explaining the situation to the representative, I was told that that line shouldn't have been included with the extension and that it is free and clear to move, with no termination fee.
I'm eagerly waiting for my next statement from them to see what has been billed for and what hasn't been, but over the phone at least, things have set up very nicely and I must say that I am very satisfied with the customer server from T-Mobile.
We have a family plan with T-Mobile, and have had it for 8 years already. We have 4 cell phones and T-Mobile Home on it. T-Mobile home has been iffy on the connection but since we use our cell phones so much it hasn't been that big of a deal.
We've been letting our contracts expire since we had full intention of moving to Verizon, until recently. I called T-Mobile to let them know we were moving and they came back with an incredible offer to upgrade our phones and reduce the monthly data plans. We ended up with three new BlackBerry Bolds with unlimited data and after the AAA discount, we're only paying $15 more per month than we were paying before, without data.
Then, things got interesting. One of our cell phones was getting moved to Verizon and was being taken off our plan. Once that was done, we were replacing it with another line. No big deal. While activating the new phone, I was told that since we activated it so quickly we wouldn't be charged the $200 early termination fee for the one that was moved. Since that line was not under contract, I asked why there would be an early termination. I was told that when we upgraded our other lines, it affected all of the lines on the plan and that all were upgraded to a new 2 year plan. Well, we're in the process of moving our T-Mobile Home over to our AT&T U-Verse so I questioned whether we'd be charged an early termination fee on that line once it was moved. I was told that I'd need to speak with customer care to discuss that.
Anticipating the worst, I made that call this morning and was pleasantly surprised. After explaining the situation to the representative, I was told that that line shouldn't have been included with the extension and that it is free and clear to move, with no termination fee.
I'm eagerly waiting for my next statement from them to see what has been billed for and what hasn't been, but over the phone at least, things have set up very nicely and I must say that I am very satisfied with the customer server from T-Mobile.
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