AT&T Finally Got It

The continuing saga...Monday I called AT&T order service and asked about the order. I was told that they needed my T-Mobile account number to complete the order and that it'd be another 5 - 7 days. I then went instructive and told them what I'd already been through, what information I'd already given and when I said I could walk into a Verizon store and in 20 minutes get my phone number ported over they said, "no I don't think so." I then, politely, told them that my daughter had done just that a few weeks ago. They changed their "need" and asked if I'd called the activation number to activate the number. I told them I had, and for kicks, did it again. The recording said I had called prior to the activation date and to find out when that was to press the number 2. I did and was told that the order was scheduled to be complete on the 17th, of February. The date I was calling was the 28th of February. Somehow in their system, the 28th comes before the 17th.

I called order service back, spoke to a different individual, who looked at the order and within an hour had everything completed, and he even called me back (a first) to confirm. Thank you.