AT&T Lack of Service

So, I was told that the order would be complete in 2 - 3 hours. I got home about 4:00 and the service still wasn't active. I called the service center and after explaining what I had been through and what I had been told, I was transferred to tier 2 support and went through a similar description. After a bit of time, I was told that it would take until 10:00 to complete the order and that everything should be fine at that point. Shortly after 10 I tried and the service still wasn't activated.

Friday morning I call back. I'm told that everything looks good and should be working. They asked how I had everything connected and I informed them that it was all set up per their instructions. I still wasn't getting incoming calls. They did a few things on their end, tried calling and didn't get anything. I told them that was the problem. They said they had to reset the router from their end. I told them to go ahead. They disconnected our phone call and didn't call back, or check to see if things were fixed. I went to work.

When I got home from work, I called the tech support again. I was immediately transferred to tier 2 support and was told that it could take at least 5 days for the order to complete and that there was an error with my order since the date or porting didn't match up with the date they tried to port. Um, okay but the date they told me was the 14th and now I'm to understand that they rewrote the order again on the 17th and was trying to force the number change. Wasn't anything he could do and that I'd he'd try to connect me to the voice order people. So, after sitting on hold for 15 minutes, he came back on the line and said, "just missed them. They closed at 7." Now, my guess is that when I do get in touch with voice order, I'm going to be told that they have to redo my order and that it'll take another 10 days...bet me.

Realistically, I'm only paying $10 a month to T-Mobile for the home phone but the connection is inconsistent, which is why we wanted to change but I'm getting real close to telling AT&T to cancel the order. We'll see what they have to say tomorrow.