AT&T Service

Okay, I knew it was too good to be true. Yes, T-Mobile held up there end all the way through and I'm very happy with their service. AT&T however....

Porting a phone number from one provider to another shouldn't be that difficult. I set the order up with AT&T for the 4th. When I didn't hear anything from them, I called and asked what the status was. They said that the order had been cancelled due to some missing information. I asked them when was I going to be notified of that. They said they send the notification by mail (which I still haven't received). I gave the rep the missing information they needed and the order was recreated to take affect the 14th. On the 14th, I noticed that the order was still in a pending state, so I called on Tuesday and was on hold for 45 minutes before I had to get off the phone and get someplace.

This morning I called and was able to speak with a rep. I asked why the order hadn't been processed and she said she didn't know, that she couldn't talk with the back room people to find out but that she could move the install date to the 25th. I asked what would happen if come the 25th they still were having issues with the installation and the rep assured me that she would stay on top of things and it wouldn't be a problem. I asked again, if they're having issues with it now, what would change come the 25th. She said that if there were issues on the 25th then she'd call the back room and get it worked out. I asked if she could call the back room on the 25th, why couldn't she call the back room today?  She called the back room and within 20 minutes the order was processed.