T-Mobile Service

Have to share my recent experience with T-Mobile.
We have a family plan with T-Mobile, and have had it for 8 years already. We have 4 cell phones and T-Mobile Home on it. T-Mobile home has been iffy on the connection but since we use our cell phones so much it hasn't been that big of a deal.
We've been letting our contracts expire since we had full intention of moving to Verizon, until recently. I called T-Mobile to let them know we were moving and they came back with an incredible offer to upgrade our phones and reduce the monthly data plans. We ended up with three new BlackBerry Bolds with unlimited data and after the AAA discount, we're only paying $15 more per month than we were paying before, without data.
Then, things got interesting. One of our cell phones was getting moved to Verizon and was being taken off our plan. Once that was done, we were replacing it with another line. No big deal. While activating the new phone, I was told that since we activated it so quickly we wouldn't be charged the $200 early termination fee for the one that was moved. Since that line was not under contract, I asked why there would be an early termination. I was told that when we upgraded our other lines, it affected all of the lines on the plan and that all were upgraded to a new 2 year plan. Well, we're in the process of moving our T-Mobile Home over to our AT&T U-Verse so I questioned whether we'd be charged an early termination fee on that line once it was moved. I was told that I'd need to speak with customer care to discuss that.
Anticipating the worst, I made that call this morning and was pleasantly surprised. After explaining the situation to the representative, I was told that that line shouldn't have been included with the extension and that it is free and clear to move, with no termination fee.
I'm eagerly waiting for my next statement from them to see what has been billed for and what hasn't been, but over the phone at least, things have set up very nicely and I must say that I am very satisfied with the customer server from T-Mobile.